Terms and Conditions

the boring but important stuff

Element Software Ltd (‘We’) accept no responsibility for any loss or damage incurred to any business or individual as a result of the website or product not functioning properly due to a server issue, plugin issue, platform issue, or any other issue related thereof. We are confident our hosting providers provide at least 99% uptime, and we have never encountered any disruption with this. In the event that something did go wrong, we would work hard to resolve any issues with minimal disruption and would inform you at the earliest opportunity.

We test all of our work using various devices to ensure cross-compatibility. Whilst we endeavour to ensure compatibility with all browsers, there are known issues with less supported browsers such as Internet Explorer, Opera, and Edge. We cannot guarantee full compatibility with these browsers due to the significant differences in the way their technologies work. As such, we advise you to upgrade any browsers you are using to the latest version, to ensure that you can benefit from all the latest security features and ensure maximum compatibility. If it is a specific requirement that your project needs to be compatible with an older browser or OS, please inform us.

Prior to commencing any work, a 50% deposit is payable via bank transfer – you will receive an invoice for this. Initial deposit payment is due within 5 days in order for work to commence. Upon completion of the work and after your approval, you will receive another invoice for the remaining 50% due, which is to be paid within 7 days.

Failure to make the payments within the given timeframes will result in an additional charge of 2.5% of the outstanding balance compounded daily. 

It is your duty to ensure you review any work We ask you to review for feedback, as this is the only way of ensuring that you are satisfied with the service and product you are receiving. Failure to do this will mean we cannot provide any refunds or make major adjustments after your product/website has been launched. 

Any additional work, outside of the scope of the initial project discussion/project proposal document, will be chargeable at £35 per hour. Please contact us for a quote on any new work that you may require.

We shall not be held liable for any losses you sustain or any deadlines not reached, as a result of any inability on your part to use the collaboration tool(s) and/or technologies selected by us. 

We expect you to respond to all reasonable requests for information that are necessary for the effective progress needed for your project, within seven (7) working days of a request, unless expressly agreed by both parties before hand.

Under no circumstances should you give your website login passwords to a third party. Doing so breaches our Terms. If you or a third party you have caused damage to your website by applying an update or change and we subsequently need to repair the website, we reserve the right to charge you for this work.

We will at all times maintain the confidentiality of your source materials, technical and marketing plans, and all other sensitive information, whether they are sent to us by you or a third party on your behalf.

If you have committed to a project and then decide you no longer want to continue, 50% of the remaining price agreed will be payable if you have already paid the 50% deposit. If no deposit has been paid, 50% of the total cost will be payable plus £125 admin fee. This admin fee will include transferring the domain or any related assets to yourself or a new owner (email migration will not be included in this cost).