FAQs

Find the most frequently asked information here with ease

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Generally, we include the domain name as part of our packages, however some domain names are premium and are therefore not included. If you already own a domain, this is great as we can simply register it externally – we can also knock £10 off the package price!

Our packages come with free hosting for the first 12 months which includes 1 email address with a 2GB inbox limit, and hosting for the website. After this period there is an annual fee of £120 payable annually.

Our websites are fully responsive – if you are using a laptop/PC, adjust your window size – you will notice how all the elements change size to fit the page yet they still look so good. This applies to mobile as well, especially mobile – did you know 80% of traffic to a website is from a mobile device? Interesting… best make sure it’s responsive!

We will set up the email addresses for you on as many devices as you would like. Each email address has an inbox limit of 2GB – always ensure you are careful of what emails you open! If you’d like to upgrade to a business email package please get in touch – this starts at £5 per email address per month. We can you send you a guide on how to setup email for different devices.

Yes, you can – we will create an account for you and will provide you with a login and instructions on how to make simple edits such as changing content. Anything that requires further work will need to be done by us, and this is chargeable work. Please contact us if this is the case.

SSL is an acronym for Secure Socket Layer, and HTTPS is an acronym for HyperText Transfer Protocol Secure and these are a form of verification to allow users to be able to trust the website they are visiting. You will notice most websites have a green padlock in the address bar – this is what you need to be authentic and to prevent attacks on the website. We highly recommend this as an extra, if not already included in your chosen package.

Fear not… we have this covered too. Our business packages actually include logo design plus business card design too. It can be added on to any other package for a flat rate of £50.

We always recommend you inform the current hosting provider/registrar that you may be switching to a new hosting provider with ourselves. To transfer a domain from one provider to another, they will be required to change the domain IPS tag to 1AND1 – this is a very simple process and most companies will honour this without charging you. It takes a few clicks to initiate and is completed in usually 24 hours or less. We can assist with this process if you need help.

All of our websites have monitors keeping an eye on performance and uptime – if your website does go down for any reason, we will be notified almost instantly and will rectify this quickly. Our hosting provider has a 99.9% uptime rate and we have never experienced issues with them. We use the highest performance tier of hosting so rest assured, it is unlikely for this situation to arise, unless there is a global outage with CDN providers such as CloudFlare – this is of course, beyond our control but we will provide as much support as we can.

Bespoke Packages

We are flexible and can create a tailored package to accommodate your needs.

If you have not been able to find exactly what you are looking for, please get in touch with us to discuss.

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