Find the most frequently asked information here with ease

Generally, we include the domain name as part of our packages, however some domain names are premium and are therefore not included. If you already own a domain, this is great as we can simply register it externally – we can also knock £10 off the package price!

Our packages come with free hosting and email for the first 12 months which includes 1 email address with a 2GB inbox limit, and secure, reliable hosting for the website. After this initial 12 month period, there is an annual fee of £120 for email and hosting.

Our websites are fully responsive – if you are using a laptop/PC, adjust your window size – you will notice how all the elements change size to fit the page yet they still look so good. This applies to mobile as well, especially mobile – did you know 80% of traffic to a website is from a mobile device? Interesting… best make sure it’s responsive!

We will help set up the email addresses for you on as many devices as you would like. Each email address has an inbox limit of 2GB – always ensure you are careful of what emails you open!

Alternatively you can access your email from any web browser at IONOS Webmail.

We highly recommend using Google Workspace if you have more than 1 email address – this starts at around £5 per email address per month, payable directly to Google. We charge a one-off setup fee of £75 for new accounts and £75 per email address if you have existing email addresses that you’d like to migrate over to Google Workspace. Contact us if you’d like to know more.

Yes, you can – we will create an account for you and will provide you with a login and instructions on how to make simple edits such as changing content, should you wish to do this. Any changes you’d like making after your website has launched will be quotable separately.

Fear not… we have this covered too. Our business packages actually include logo design plus business card design too. A logo and business card can be added on to any other package with a starting price from £120.

We always recommend you inform the current hosting provider/registrar that you may be switching to a new hosting provider with ourselves. To transfer a domain from one provider to another, they will be required to change the domain IPS tag to 1AND1 – this is a very simple process and most companies will honour this without charging you. It takes a few clicks to initiate and is completed in usually 24 hours or less. We can assist with this process if you need help.

All of our websites have monitors keeping an eye on performance and uptime – if your website does go down for any reason, we will be notified almost instantly and will rectify this quickly. Our hosting provider has a 99.9% uptime rate and we have never experienced issues with them. We use the highest performance tier of hosting so rest assured, it is unlikely for this situation to arise, unless there is a global outage with CDN providers such as CloudFlare – this is of course, beyond our control but we will provide as much support as we can.